Shipping & Returns
This policy explains how orders from the Rife Systems store are made, shipped, and — if needed — returned. Our instruments are hand-built to order, which shapes the timelines below. By placing an order you agree to these terms alongside our Terms of Service.
Educational and research use only. Rife Systems instruments and materials are provided for historical, educational, and research purposes. Nothing we sell is a medical device, and nothing on this site is medical advice, diagnosis, or treatment.
1. Order Processing & Lead Times
Most instruments are hand-assembled and calibrated to order in Philadelphia, not shipped from stock. After your order is confirmed:
- Build & calibration: typically 2–4 weeks, depending on the item and current queue. Founder / limited-run items may take longer; the product page will note the current estimate.
- Books, guides, and digital items: digital items are delivered by email within 24 hours; printed items ship within 3–5 business days.
- You'll receive an email confirmation when your order is placed and again when it ships, with tracking.
2. Shipping & Delivery
- Carriers: we ship via major insured carriers (USPS/UPS/FedEx) with tracking on every physical order.
- Domestic (U.S.): shipping cost and options are shown at checkout before payment.
- International: available to select countries. The customer is responsible for any import duties, taxes, or customs fees charged by the destination country.
- Risk of loss passes to you on delivery to the carrier; all shipments are insured, and we will help you file a claim for anything lost or damaged in transit (see §4).
- Please provide a complete, accurate shipping address. We are not responsible for delays or losses caused by an incorrect address.
3. Returns
We want you to be satisfied with a well-made instrument.
- Return window: you may request a return of an eligible item within 30 days of delivery.
- Condition: returned items must be in original, undamaged condition with all included accessories and packaging.
- How to start: email [email protected] with your order number to receive return instructions and an address. Do not ship items back without contacting us first.
- Return shipping for a change-of-mind return is the customer's responsibility; we recommend an insured, tracked method.
Items that cannot be returned
- Custom, personalized, or made-to-order builds configured specifically for you, once production has begun.
- Digital products (downloads, digital guides) once delivered/accessed.
- Items returned damaged, incomplete, or outside the 30-day window.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact [email protected] within 7 days of delivery with your order number and photos. We will repair, replace, or refund it at our discretion at no cost to you, including return shipping. Every instrument also carries our build workmanship guarantee — reach out and we'll make it right.
5. Refunds
- Approved refunds are issued to your original payment method.
- Once we receive and inspect an eligible return (or approve a defect claim), refunds are processed within 5–10 business days; your bank or card issuer may take additional time to post it.
- Original shipping charges are non-refundable except where an item was defective, damaged, or incorrect.
6. Cancellations
You may cancel an order for a full refund any time before it enters production or ships. Once a made-to-order build has begun, cancellation may be subject to a partial charge for work and materials already committed; we'll always tell you exactly where things stand before charging anything.
7. Contact
Questions about an order, a return, or shipping? Email [email protected] or use our contact page. We're a small, family-run shop and we read every message.